Shipping FAQs
Currently we ship in the U.S., Canada, US Virgin Islands, Puerto Rico and the Bahamas.
2. Do you offer rush delivery service?
We turn around print jobs in such a fast manner that there is no need for rush charges. We do, however, offer overnight shipping options for faster delivery.
3. What shipping methods do you use?
Hotcards.com ships Via UPS Ground or Air. If you prefer another means of shipment, please let us know by calling customer service before your order is shipped. We will be happy to use your preferred shipping method.
Cancellations should be made before order is printed. Orders once printed cannot be cancelled, and will be shipped to the shipping address you provided during the ordering process. For more information on cancellation please refer to our cancellation policy.
4. What are your shipping costs?
Our secure online order processing is connected directly to UPS servers. A price for shipping will be generated by clicking on the shipping option you prefer. Standard Ground, 2nd Day or Priority Overnight.
5. What if my order is damaged in shipping?
Once a package has been shipped Hotcards.com will not be responsible for late or damaged arriving packages. Hotcards.com will be sure to insure your packages in the case that a claim would need to be filed. If you have further questions about shipping, please contact Hotcards.com customer service department.
6. Can I arrange for my own shipping provider or courier?
Yes, you are more than welcome to setup your own shipping method. Be sure to contact your customer service rep to ensure proper shipment.
7. Can I pick my job up myself?
Yes! You can pick up from any of our locations, with the exception of Philadelphia and Washington D.C. where your order is delivered straight to your door via UPS. Click on the Locations tab on our site to see our locations.
8. Do you ship to PO boxes?
UPS requires a physical address for shipping of our packages.